Secure & confidentialUK-based customer supportWe aim to reply within 1 working day

Customer support

How can we help?

Whether you are choosing a blood test, checking an existing order or need help with your account, our support team is here to make the process straightforward.

Support, made simple

Use the form to contact us about your order, sample kit, account or choosing the right test. Please include your order number where available.

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Typical response time

Our customer support team aims to reply to all enquiries within one working day.

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Support hours

Monday to Friday
9:00am – 5:00pm (UK time)

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Not sure which test to choose?

Browse our range of blood tests and compare the available options.

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Already placed an order?

You can check order details from My Account after signing in.

Send us a message

Complete the form below and a member of our team will get back to you as soon as possible.

First name

Last name

Email address

Phone number

Order number

What can we help with?

Your message

I agree to the Privacy Policy and understand that my information will be used to respond to my enquiry.

What we can help with

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Choosing a blood test

Get practical help understanding the options available before you place an order.

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Orders & sample kits

Ask about an existing order, delivery, your test kit or sample collection.

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Account support

Need help accessing your account or finding the details of an order? We can assist.

Your privacy matters. Please only share information needed for us to respond to your enquiry. For details on how we handle personal information, read our Privacy Policy.