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Customer support

How can we help?

Our team can help you choose a blood test, check an existing order or answer questions about your account.

Secure & confidentialUK-based customer supportWe aim to reply within 1 working day

Send us a message

Use the form for questions about orders, sample kits, your account or choosing a test. If it’s about an order, please include your order number so we can help faster.

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Support details

  • Support hours

    Monday to Friday, 9:00am – 5:00pm (UK time)

  • Typical response time

    We aim to reply to all enquiries within one working day.

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Support topics

What we can help with

Choosing a blood test

Practical help to find the right test before you place your order.

Orders & sample kits

Questions about an existing order, delivery, your test kit or sample collection.

Account support

Help accessing your account or finding your order details.

Not sure which test to choose?

Browse and compare our blood tests to find the most suitable option for you.

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